ServiceNow Community

Business Stakeholder Role Able to View in Service Operations Workspace

Hi Can someone with a Business Stakeholder role/license view tickets and tasks from Service Operations Workspace. Thank you

Question

Issue with CWM Space Access Request

When a cwm task is assigned to a user who is not part of the space, a notification is sent to space owner to grant or deny access (OOB). When clicked on grant, a email is sent to ServiceNow and there is flow "Email Flow for Approve CWM Space Access R...

Question

Make visible variable which is outside of var set

Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...

Question

Resolved! Adding a clickable Link/URL to a VTB Card

Hello, is there any chance to add (clickable) links to a description or comment of a card? Right now any comment added to a card is simply displayed as text. Since we use a lot of external resources via links on google drive it would be great to be a...

Question
User Experience and Design
Visual Task Boards (VTB)

Dynamic filter help

I need to be able to filter a list by department that will pull all records associated to the user's department PARENT (the division). I've created a dynamic filter that calls a script include. The function I'm calling:getDivision: function(user) { ...

Question

Webinar Series: CRM for the AI Era - Episode 4 - Crush Quotas with Quotes that Close

Legacy CRM was supposed to make life easier. Instead, we got a meltdown Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. Here is Episode 4 of this series: "Crush Quotas with Quotes that Close" About ...

Event

Webinar Series: CRM for the AI Era - Episode 3 - Turn the last mile into a first visit fix

Legacy CRM was supposed to make life easier. Instead, we got a meltdown Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. Here is Episode 3 of this series: "Turn the last mile into a first visit fix" Ab...

Event

Uninstalling Service Portal User Criterial Support Plugin

Hello Community, We have the "Service Portal User Criteria Support" plugin installed in our instance. Due to a configuration conflict with another plugin (Alumni Center), we need to uninstall and reinstall the "Service Portal User Criteria Support" p...

Question

Customer & Field Service—Low‑Code for the Last Mile

Customer and field teams need orchestration across CRM, inventory, and scheduling. Use App Engine to extend data and experiences, Flow Designer to coordinate entitlements, parts checks, and technician dispatch, and IntegrationHub to sync with externa...

blog

Is it possible to update the default filter in CSM workspace

Hi Everyone,Is it possible to change the default filter in CSM workspace and if it is possible in there any documentation or instruction on how we can change it. Thanks in advance

Question

Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

Question

How to customise the Catalog item page on Now Mobile app

Hello, I'm looking for some pointers on the Now Mobile app. I'm fairly new to Mobile App Builder but have managed to configure it well enough to a certain point. Question...How to edit the cart on the catalog item page? After clicking 'Add to Cart' ...

Question
Mobile
Mobile app configuration
Mobile Studio
Now Mobile

We are not able to update the life cycle stage & status of the ci through flow action and got error

Hi All, I have the requirement once the change is moved to schedule flow needs to trigger and update the configuration item the life cycle stage & status as "Operational & In Maintenance". We are getting the below error following error "Error occured...

Question

Unable to log into Instance

I am unable to log into my instance: https://dev295267.service-now.com/Receiving error: Only interactive users are allowed to access UII tried resetting my password and continue to receive the same error. It was working before then stopped.

Question

Resolved! SAM Rollback - Advice for Restart of Application (Cleanup)

Hi Community,We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?I realize this might sound like a simple request, but it could be a really valuable use ca...

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