ServiceNow Community

CWM My Work - Track all your ServiceNow task in one place FAQs

What is CWM My Work ? My Work in CWM consolidates all tasks assigned to you across ServiceNow applications into a single view. It enables you to monitor priorities, track deadlines, and filter by task type or date range, thus eliminating the need to...

Article

Unable to Connect Oracle via MCP Server Tool in ServiceNow (REST API Works)

We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...

Question

Platfom analytics dependant filters on same table

Hello, i have in the cmdb_ci_service table some services that have in the parent filed other services.I want to add to a dashboard 2 filters:We are experiencing some problems with cascading filters on a Platform Analytics dashboard.- On the Case form...

Question

Need help to understand what happen when user Flag a News article/comment in employee center

Hello All, When i created news article and when i click on report article option and select appropriate radio button and then press submit, i would like to understand what exactly happen afterwards? Does it create any task or request and if answer i...

Question

From Manual to Magical: How AI Elevates Security Incident Quality Assessments

In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations to encounter over 1,000 security incidents per month. ...

Article
Quality Assessment

Issue with breadcrumb

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?@Ankur Bawiskar

Question

Why is the node name not showing in Virtual Designer?

Hi Team,I’m not sure why the node name is not displaying in virtual designer even after configuring the node properly.Could someone clarify what might be causing this issue?

Question

Continual Improvement - Best option to link CIM Coordinator to auto fill?

In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...

Question

What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

blog

ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

Question

Resolved! adding tier 1 and tier 2

where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?

Question
Agent Workspace
UI Framework Next Experience

PO State Change via REST API – Requested to Ordered Not Working

Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status: - Service Request and RITM are created successfully - Purchase Order and PO Line Items are createdIssue: When updating the...

Question

Service Catalog Icon and Picture

Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well?

Question

UI Page, ui_reference updating another ui_reference - AJAXTableCompleter

I have a ui page that has a ui_reference to sys_scope <g:ui_reference name="sys_scope" id="sys_scope" table="sys_scope" completer="AJAXTableCompleter" columns="scope" onchange="setUpdateSetsFilter()" displayvalue="Global" />That worksI have a s...

Question

Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

Question