Remove Export to pdf

Anyone knows how to remove Export to pdf from this menu?For the moment I tried looking for context menu that could contain the menu, but I didn't find anything.Thank you in advance for your help. 

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Add a prompt in Live Agent

Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message:                    “Raise an IT ticket?”               ...

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Best approach for integrating external document management with ServiceNow?

Hi everyone,I’m exploring options for handling a growing amount of project documentation (contracts, vendor files, asset-related docs, etc.) and I’m trying to figure out the best way to integrate an external document management system with ServiceNow...

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Adding a holiday touch to your Service Portal

Hello Community Members! A couple of years ago I was asked by fellow collegues if it was possible to add seasonal elements to our service portal.  One specific request was that it would be cool if snow could fall on the portal homepage.  It was more ...

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Unable to figure out the difference in the recommendation number in Cloud cost management

Hi, I am unable to understand why there is a difference in the recommendation number in the home page and the Operation > Overview page. While I checked further the difference I observed was in Reserved/Saving plans section. Can someone please hepl m...

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how to create process flow formatter to incident table

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

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Change link of Attach knowledge in Service Operations Workspace

Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.

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Merging 2different notifications from 2 different tables

Hi, can we megre 2 different notifications from 2 different tables which is child table of table

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Virtual Agent Issue

 The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...

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Can we create New Footer in the Same ESC portal only for certain pages

Hi,Can we create New custom or two different Footer in the Same ESC portal only for certain pagesif yes, can you guide me the stepsthankyou

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A comunidade ServiceNow em Portugal

Olá Malta!O meou nome é Kamil e queria encontrar alguns pares quem trabalham com esta plataforma.Partilhamos conhecimento, desafios e conquistas. Colaborarmos e mostrarmos a força da nossa comunidade.  Tens algum fu-ck up, lesson learned ou alguma ou...

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User list is not showing in filter option and selected user names are blank

Hello Everyone,  Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.I have tried to resolve this issue by deact...

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Not creating expense lines for project when the time card is approved.

Not creating expense lines for projects when the time card is approved and the expense lines are creating only for project tasks. Checked the system property 'glide.cost_mgmt.process_task_top_task' and the value is true.

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Unable to access developer instance

Hi, I am getting mfa error each time when I am trying to login  

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