ServiceNow Community

How to remove "Create new" and "Duplicate" options from the three-dot menu in Next Experience dashbo

Hello Community,In the Next Experience (Workspace / Dashboard) UI, I see a three-dot (⋮) "More actions" menu on the top right corner.By default, it shows several options:Create newDuplicateSharePrinter friendlyClear all filtersAdd to bookmarksOpen re...

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Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

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Cloned sctask not populating all the variables

Hello , Iam facing a scenario wherein Cloned sctask not populating all the variables , Instead it is populating only few , when deep diven , I found out that its populating the variables which are marked as Global = True , Please suggest any solution...

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i created this Scheduled Script Execution but it seem like its not triggering

The purpose it needs to send an approval reminder 24, 48 and 72 hours if no respond on the 96 hour it will close the req and RITM. (function () { var RITM_STATE_CLOSED_INCOMPLETE = 4; // sc_req_item.state var RITM_STAGE_VALUE ...

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Need to build form with user e signature input

Hi team ,I want to build a catalog item with some fields and signature field , user should fill the form and e sign the form to submit it. Once submitted , pdf should be generated with all variables and signature and should be attached to ritm. Is th...

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Resolved! Database view clause help

Hi Team , we are adding 3 tables based on demand no i need to find project number and based on project we need to find project task number .here , the first is working fine , (demand based project ) however (project based task is not working )gett...

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catalog item

while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...

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Resolved! Restrict Now Assist AI Search results to specific users

I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...

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Need Access To HR Case Management , Lab Management in my Personal Dev Instance.

Hello Team, I would appreciate assistance in updating my Personal Developer Instance (PDI) for my self-study and labs in Now Learning. When I initially requested my PDI, I mistakenly selected “I Need Guided Experience” instead of “I Need a Developer-...

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Is it possible to add the stages to the upper part in CSM Workspace

Hi Guys,I'm new to CSM and I want to ask if the stages like in change management can be applied in CSM Configurable workspace and if yes is there any documentation that I can use for reference.Thanks in Advance!

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CSM Configurable Workspace

Concatenation in breakdown script

my breakdown script is as below: current.vulnerability.sys_id; how do I concatenate a letter 'a' to this?

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Need solution: Group record label not showing in QA environment

Scenario:In the QA environment, I noticed that the Group record’s label name is showing as empty.What I’ve tried so far:Captured the record in an update set and moved it from Dev to QA, but it didn’t work.Exported and imported the XML, but the issue ...

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email script notification

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var number = current.number; var re...

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CSA

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Nalla

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Dashboard Usage

I am a SNOW admin at my company. I am trying to figure out when a dashboard was last used/updated. I am looking in All>Self-Service>Dashboards. Any help would be greatly appreciated!

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