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I want to create a new button in workspace which will direct me to the record producer

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how to add variable filter in dashboard

Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...

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Can a string field from source file mapped to the Currency type filed on the target record ?

fields on the target record is'Amount spent $' - currency type field. 'vendor id' - string typesource file column 'Amount spent' - string type.existing logic is - based on the vendor id, populating vendor information like address, contact no ,ema...

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Passing two different field values in a single macro not working

I have two fields 1. Raised on behalf - Reference type - still had to customize an info icon with few fields (cant remove the fields in sys_popup as it would affect the other apps) - when clicked UI page should have 'Raised on behalf Band' OnBehalf b...

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using below script i need to update ritm closer comments

i am using below script to update closer comments in ritm but it's inserting the dummy record not updating record var grval = new GlideRecord('sc_req_item'); grval.addQuery('sys_id','e03fae4b477eb6189c5e5cbd436d439e'); grval.query(); ...

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How can we obtain the impersonator info when checking impersonation in an ACL script?

We are wanting to restrict access in our sub-production environment (TEST) to certain fields that contain sensitive information from admins that can impersonate users with the correct access (via a role). We can check if impersonation is occurring; ...

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Resolved! How to send message in AVRO format from SN to Kafka using stream connect and 'Producer' step in flow

Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...

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Help Needed with Zendesk Spoke and OAuth Configuration for ServiceNow Integration

Hi Everyone, Can someone please help me with configuring the Zendesk Spoke and setting up OAuth for the Zendesk Spoke integration between ServiceNow and Zendesk? I am trying to integrate ServiceNow with Zendesk using IntegrationHub and the Zendesk Sp...

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How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

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Parent/Child Related list record creation

Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Agent Mobile App
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Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...

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error messages while updating in the CMDB / AMDB and APM tables

Hello,Receiving the below errors when updating information on Hardware Asset Form or Business Application form. PFB screenshot. How to fix this? Appreciate the helpThank you

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Hyperlink in fields

HiI want to populate the short description,work notes with ServiceNow | INC00001(as hyperlink such that when i click on it should take to record of that incident).

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Making Admin role read only, not the whole instance

Hello, I am trying to provide admin-read-only access to some users in test instance. here's what I tried:-1. Create a Group called "ADMIN-Read Only".2. Add the role "sn_read_only" role to the group.3. Adding the user to the group. But it made the who...

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