Third-Party Risk Management (TPRM) Smart Assessment Engine (SAE) Migration Tips

Migrating to the Smart Assessment Engine (SAE) in Third-Party Risk Management (TPRM) is an important step toward modernizing your assessment workflows. This guide walks you through who can perform the migration, what to expect after enabling SAE, and...

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The ServiceNow Architect’s Guide to a Successful Implementation (People, Process, Technology)

Rushing a ServiceNow rollout without structure creates fragmented dots, inconsistent workflows, and poor adoption. You see this when teams deploy features before aligning people, process, and technology. The result is a platform that looks busy but d...

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Unable to install SAM Foundation (com.snc.sams) on PDI - from Manage Instance page and Applications

Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...

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New Change catalog on Zurich

Wondering if someone can assist. I have noticed that on a Zurich PDI it shows a different landing page than my instances when clicking new change. Am i missing a property or plugin? Would like to have the same show on my instances. Believe the new la...

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Prevent duplicate records in sys_user_grmember

In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...

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Asset Loaner plugin - com.glideapp.asset_loaner - is this a Legacy plugin?

Hello,I noticed this plugin Asset Loaner plugin com.glideapp.asset_loaner on the list of plugins under ITSM on our prod environmentI do not see this plugin available on our subproduction environments , or my PDI.Does anyone know if this is a legacy p...

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Can you change the colour of chats in Performance Analytics

There is OOTB report in survey function which shows 2 reports, but the colours and keys do not match between the two reports. Are there any way to keep the colours consistant between the two reports. Report A - Cancelled is orange, Complete is Blue R...

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How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

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Understanding Tables in ServiceNow – A Complete Guide

Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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Accessing global script include from client side scoped application error

Hi, I have created  a global scoped application with a Script Include as shown in the screenshot. I tried to call this script include from onsubmit client script of another scoped application (see script pasted below) but the platform generates error...

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place sow link of business applications with filter in email notification

Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...

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Discovery Issue

Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...

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Am I going Crazy or what? -Variable Set Frustration!

Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...

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