ServiceNow Community

ServiceNow University - Error when trying to open My Instance

I am in the middle of the Catalog Builder Fundamentals course. When trying to open My Instance, I am the following error: "Hmmm… can't reach this page. The connection was reset.". My internet connection is fine. I have cleared my cache, restart...

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Replace ESS Virtual Agent Icon with ESC CLX Chat Branding

We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...

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Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)

Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...

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How to disable Email tab in Service Operations Workspace for RITM / SCTASK (Xanadu 9a)

Hi everyone,I’m working with Service Operations Workspace on ServiceNow Xanadu 9a, and I’m trying to disable the “Email” tab that appears in the activity section (alongside Work notes and Additional comments) for RITMs (sc_req_item).Current situation...

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Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases. We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view. For t...

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How to Hide 'Insights' button on top right corner in a platform analytics dashboard

After zurich upgrade in the platform analytics dashboard - how to hide the insights button in the dashboard

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Reference Field Not Showing Dropdown Results Until Search Icon Clicked (alm_asset + Reference Qualif

Hi all,I’m working on a reference field (“Created Asset”) on the sc_task form, and it should display all hardware assets assigned to the user in the Requested For field.Earlier, the dropdown would automatically show these assets as soon as the field ...

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Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an CI when a Asset created that CMDB model is discovered. However, I couldn't find information on w...

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Auto explanation of attached documents using GenAI

Hi Community,I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.For example, when a user uploads a document (such as a discharge summary, invoi...

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HTML type variables are not shown in 'sc-variable-summarizer' widget in Service Portal

I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...

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Service Catalog

Getting error to fetch sctask using record query after create user step in ATF

Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

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Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page Dialogue box?

Hi Experts, On any existing HR case in HR agent workspace if the agent clicks "Add Approval" then a dialogue box will pop up to add the approver and when selecting the user from the list I can only see the user email ID however I also wanted to see t...

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Resolved! How to fetch variables of one record producer in another record producer?

We have two record producers creating similar HRC but for different use case. They uses some similar variables for locations, country, state. I want to fetch the variables values that from one record producer to another record producer and validate t...

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ATF -Unable to open assessment record with questionaries template view, its opening in classic view

I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...

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Post method using Rest Api Explorer using 'Resource Inventory Open API'

Hello,I am using 'Resource Inventory Open API' to get the records with the help of 'sys_id', now I need to do the same by using 'name' instead of 'sys_id'. My requirement is to use get/put/post method in 'Resource Inventory Open API' without using th...

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