Synchronization between a parent and a child change.

We are implementing a parent–child change model in ServiceNow and are looking for best-practice guidance.As a Change Manager, I want to explore and validate how parent and child Change Requests should transition between states, so that Resolver teams...

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Can we add AI search for showing knowledge articles like we configure record producer ??

Hi Everyone,Can we add AI search for showing knowledge articles like we configure record producer ?There is a direct module as Record Producer Configuration to configure AI Search, but I am not able to do same for catalog item. Please provide your su...

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Can we change the reference table in a reference variable, based on a select box variable's value?

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Setting Reference Qualifier through Client Script on List Collector Variable

Hello, I am currently building a catalog item where I have a need to pull a list of servers in a list collector variable as this selection could be multiple choice. The issue is I need this list to filter based off the selections of two other variabl...

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UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

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Can length of Discovery Schedule Name field be increased?

Can the length of Discovery Schedule "Name" field be increased? The default is 100 characters, but we are needing to exceed that in some cases to conform to naming convention used by Network team in their IPAM tool, and wanted to check to see if anyo...

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Migrating scheduled reports to platform analytics

We have various reports that go out on schedules, if we migrate these will the schedule migrate?If we do not migrate these scheduled reports will these still get sent out?

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Hide process formatter in order guide all steps

Hi, I want to hide process formmatter in order guide in all steps completely.  

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Viewing Vulnerable Item related exception questionnaire

When a Remediator requests an exception for a Vulnerable Item, we can force the Remediator to complete a questionnaire.In such a scenario, how and where can I view a Vulnerable Item's related questionnaire please?

• Question

Fields included in CI modification FOrm

Hi, I am creating a catalog item for CI Addition, Modification and Deletion to provide non-authorized users a method to request CI modifications and additions Can anyone please help with the high-level picture? What fields should be included on the f...

• Question

Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how  should b...

• Question

Manage Update Set for Delegated Developers in App Engine

Hi, We notice that permission to create updates for delegated_developers is now gone after installing App Engine Studio. Is this the expected result out of the box? We have delegate developers working with update sets prior to this and we would like ...

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