ServiceNow Community

OOTB UI Action Label Differs across instances for NEW Engagement

We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances. In one instance, it shows ' V...

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Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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(Article 1_TM) My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

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Is there a way to disable global translations for certain record producers?

As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...

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Service Catalog
Service Portal

Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

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I have created a UI Page fullcalendar and put that in a variable type ui page for a record producer

I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...

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Decision Table returning null (result_elements missing) when called from Flow Designer field script

Hi Everyone, I’m working on auto‑routing RITM/sc_task assignment groups based on the requester’s country.To manage this logic, I created a Decision Table with two inputs:u_user → Reference (sys_user)u_catalog_item → Reference (sc_cat_item)And one res...

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Action Designer
Decision Builder
Flow Designer
Process Automation Designer
Workflow Automation

GRC compliance issue

When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...

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Compliance Management

Regarding document id field

Hello,I have created a document id field for a table and i have created a dependent field and gave the attributes of the required tables which i want to populate.Now the tables are correctly showing up, but the table name is displayed by the backend ...

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[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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A Deep Dive into Data Ingestion and Management in CMDB

IntroductionThe central archive that contains information relating to an organization's IT setup is the ServiceNow Configuration Management Database (CMDB), which contains a complete and precise picture of all Configuration Items (CIs) in the organiz...

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Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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Tokyo

How to update the default fallback topic to my own topic?

I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.

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