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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Meet AI Control Tower: Enterprise AI Governance at Machine Speed Hosted by Carrie Lea 18 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Software Asset Management Office Hours Hosted by Abigail Lavadia 18 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: AI Academy - Premium Chat Hosted by ServiceNow 18 Aug, 2026 08:30 AM PDT Event Details In person ServiceNow Exchange: ITOM Academy – Discovery and CMDB Diagnostics Hosted by ServiceNow 18 Aug, 2026 09:00 AM PDT Event Details Online ServiceNow Chargeback Special Interest Group Hosted by Mayleen Fitzcha 19 Aug, 2026 05:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy- Hybrid Service Mapping with Tag-Based & Machine Learning Hosted by ServiceNow 19 Aug, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

IRE Indentification: Related Entries

I've read a lot about Related Entries - there are multiple forum posts, articles, videos, etc. But I'm still missing something. How are they actually used? The docs say, "Related entries let you create or update records on other tables".  They "let" ...

  • Question

Inbound email actions - custom email addresses

Hello, When using inbound email actions for Case creation we can use email addresses  with suffix like "+teama", "+teamb", "+hr" so it looks like this <instance_name>+teama@service-now.com,  <instance_name>+teamb@service-now.com,  <instance_name>+hr@...

  • Question

Discovery Admin Workspace 1.13.0 Microsoft Teams Spoke Depednency

I'm updating my PDI this morning and see that installation of Discovery Admin Workspace is blocked by an uninstallable Microsoft Teams Graph Spoke.  Surely this is a bug, as Microsoft Teams has no business being critical to Discovery Admin...  Anyone...

  • Question

HPE Morpheus integration

Hi,  Does anyone integrated HPE Morpheus with ServiceNow ? I would like to know what classes will ServiceNow use to register the HVM clusters and servers, if it's able to. Does it exists specific patterns to discover such CIs ?  

  • Question

How to Disable Virtual Agent for a Specific Service Portal

I have Virtual Agent enabled on both the SP and ESC portals. My requirement is to disable Virtual Agent only for the ESC portal while keeping it available on the SP portal.   I noticed that modifying the sp_agent_chat_config configuration can disabl...

  • Question

Incident Resolution Workspace

When I click the "Resolve" UI Action, it opens the resolution dialog in both Native UI and SOW. However, in the CSM Configurable Workspace, the same UI Action is not working and the dialog does not appear. I am using the same UI Action configuration...

  • Question

Test Generator and Cloud Runner

Hello everyone, Recently I have started using ATF tool 'Test Generator and Cloud Runner'. I have successfully set up cloud user. I want help regarding presets. My requirement is to 'automatically create a test suite and tests for Single Catalog item'...

  • Question

Application Navigator List visiblilty

Is it possible to use User Criteria on sys_app_module, or are roles the only supported access restriction ? My requirement is to make a module visible/accessibile to a single group of users. Apart from using a Query Business Rule, what are the recom...

  • Question

Hide fields in Incident Form Section Workspace

I have the same field placed in two different sections on an Incident form. Both occurrences of the field are required because they serve different purposes.   I would like to hide the field in one section while keeping it visible in the other secti...

  • Question

Resolve button popup

In native ui and SOW I am getting the popup but not in CSM workspace. 

  • Question

ServiceNow PDI is unavailable

Dear team, Does anyone know what is causing this error? My instance remains inaccessible.Had posted on LinkedIn as well, hardly fetched any responses to my thread there, indicating that this might be just on selected PDIs.  Any clue will help or if t...

  • Question
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