ServiceNow Community

Need to generate a word document letter

Hi,I have a requirement where need to generate a Word format letter based on a record. We are using a custom table to record requests created by the users. The letter will kind of like a official letter template as well. Is there any out of box featu...

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ServiceNow Hi Portal - Who has created inbound email actions to open records on the Prod instance?

Hi Everyone ! Are we bogged down with the swivel chair between supporting operations and managing communications between ServiceNow and our Engineering staff? We are ! Has anyone automated the ServiceNow Hi Cases and Change tickets into the prod ...

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Cisco Catalyst Integration – “Request Accepted for Execution” Instead of Successful Connection

I am currently integrating ServiceNow with Cisco Catalyst Center using a MID Server. When I test the connection, instead of seeing a green success message (for example, Connection Established), the system returns the message:“The request has been acc...

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Not able to change a users email address

Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?

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how to hide png images from portal in articles

I want to hide png images from portal which are showing up as we attached in article body.I selected display attachments false but its hiding pdfs also which I dont want.

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Resolved! Sequence of transform scripts?

What are the different sequence of transform scripts? I am interested inBig transform map scriptSource script in Field mapOther transform scripts like on before, on after, etc

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Inactive PDI Dev354916

Can I get my PDI reactivated (Dev354916)? If not, can I get a new PDI?

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CSA Certification

Can we retry for CSA if once failed ??? if yes after how many days.what all are tips to clear ?

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Resolved! How to list all incidents that have attachments in ServiceNow?

Hello Community,I want to query all incidents and display only those that have attachments. Could someone guide me on the best way to achieve this in ServiceNow?

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variables are missing from RITM

when users are raising request, the variables are not being shown in RITM.& this is why the flow designers are failing .. Can you please suggest

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ITSM - workspace

Hello, How can I add my custom app details in SOW dashboard similar to the one below. To add a data visualization to the landing page. Thank you..

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How to create a Test Incident and access that via API

I'm new, and wants to know How to create a Test Incident and access that via API.Kindly share the steps

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Problem management State transition issue

When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...

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Problem Management

Closed Vulnerable item reopen when new detection found

@chrismcdevi @tkrishna29 Vulnerable items in closed state are not re-open when the new detection is found against the same ci in Rapid7 integration. Even it matches the condition in "DetectionBase" script include to have the substate of "fixed" and...

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send notification

send the notification to logged in user,manager and add cc to his manager when he logged in the instace using business rule

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