ServiceNow Community

ci and asset

ci and asset how it diffrent

Question

Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

Question

ServiceNow CSA — Career Paths & Real-World Advice

Hello everyone,My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical ...

Question

New Project Task Button in Project Workspace Related List - Default View

When viewing a project in the Project Workspace, Details menu, Project Tasks related list and clicking the New button the resulting form shows the view named "Default view". This is in my out of box Zurich PDI. The problem with this is that the sa...

Question

Allow past date in date/time field

Hi community, I'm struggling with creating the date/time field where only the past dates are allowed. I found this code. But it doesn't work. The accepted behavior is that user is not able to choose from the date/time component the future dates. (T...

Question

Custom workspace - Change default list

When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.

Question

reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

Question

ServiceNow Plugin Activation Failure

Unfortunately the plugin was not activated.

Question

How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

Hi All,I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.This is the page users see when they click their name → Profile inside the portal.The current User Preferences section show...

Question

Transforming External Audit Logs into ServiceNow Automated Workflows

Introduction Workflows play a crucial role in automating business processes, orchestrating data flows, and integrating enterprise applications. They enable organizations to streamline operations, reduce manual effort, and enforce business logic acros...

blog

I want to generate an Excel from RITM Variables, in .xlsx format..Please help me with the solution.

I want to generate an Excel from RITM Variables, in .xlsx format once the RITM generated Already I have created an script include to generate .xls file, but not able to generate in .xlsx format.

Question

CAB Meeting: Adding Agenda Items to the, "CAB board member meeting invitation" Notification

Currently the OOB notification, CAB board member meeting invitation, does not contain or include the agenda items,What are the possible ways to add this to the above mentioned notification?Is there any OOB way or any email script is required? and how...

Question

Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

Question

ESC header menu changes

I want to change the position of tours and profile. Profile should be visible on right most side and tour should come between my tasks and my requests.

Question

How to send attachments to 3rd party system through Base64?

Hi,We are integrating with 3rd party system flow designer for sc_req_item table, we need to pass the attachment to them in base64 format. In the script action in the flow ,used the below code but returning null to me. var gr = new GlideRecord('sys_a...

Question