Average resolution time pa dashboard

• Question

@mentions working in flow designer

Hello, Is it possible to hard code an automated string in a flow designer step to activate the @mentions functionality (sending the Activity Stream @Mentions notification email)? A step I currently have is something likeAction - Update RecordTable - ...

• Question

Special handling notes not available on Client record

After upgrade to Zurich the special handling notes are not on client record but are listed on the table list view. 

• Question

Now Assist AI agent is not working.

Hi team,AI Agent is getting stuck at the very first step, so we repaired the following plugins:sn_aiasn_csm_gen_aiAfter repairing, only the first tool runs and the flow ends immediately—none of the remaining tools are executed.We then attempted to up...

• Question

Article: Enhancing Survey Trigger User Field to Support Multiple Reference Tables

Problem StatementIn the Survey Trigger condition configuration, the User field is used to identify the recipient of the survey. By default, this field allows selection of only those fields that reference a specific table (e.g., User table).However, i...

• Question

password reset as part of my training

I need to do a task in my training, I keep getting SMS instructions but do not reside in the USA.  My instance is about to expire and I cannot complete my task.  Please can you assist

• Question

Github Connection with DPR has some issues

We have integrated DPR with Github and everything was fine last month. recently, the GitHub token was expired so the connection was lost. Token was regenerated and was updated in Update Credentials of the DPR connection Tool. It says connected but al...

• Question

Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

• Question

Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?   

• Question

from where these list of fields coming from on the cmdb_model table

Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model 

• Question

ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...

• Question

how to set deactivate these columns on cmdb_model table

hi, is there any way to make inacitve these columns on the cmdb_model table:

• Question

sorry either the data doesn't exist or you don't have access

Hi Team, I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users.  A user has submitted the record producers, it is submitted, he is able to view Incident. B user has submitted th...

• Question

Need to Add Dropdown Caret for Subcategories in Employee Center Mega Menu

 BackgroundHi Community,I’m working on a customization in Employee Center involving the mega menu and I need some technical guidance from anyone who has extended the OOB navigation components to add a drop down caret to the subcategory of mega menu. ...

• Question