Service Matters

The Enterprise IT Cloud Company Blog

IT Straight Ahead or Still in the Rearview Mirror?

by Frank Slootman - 2013-07-08


Prospectives on the continuing evolution of running the business of IT

Where is your IT Organization?

A podcast with Frank Slootman, President and Chief Executive Officer, ServiceNow covering the evolution of IT management and the rise of IT as the new business backbone.


"Managing a help desk is a mid-1990's, Windows 95 concept with Soviet-era software that is a crude, unsophisticated way of doing things."


"When you look at the systems that IT uses for its own management, they are the most primitive of all the enterprise disciplines."


"IT has become completely fragmented—a large sprawl of stuff."


Listen to the podcast here: 

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