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Managing Service as an Enterprise Discipline

by Frank Slootman - 2013-08-01

 

A short audio podcast with Frank Slootman, president and chief executive officer of ServiceNow, on driving service management to become an enterprise discipline, enabling service relationships to be managed rather than just simply executed across the enterprise.  Frank describes the prevalence of structured services and how email has become the predominant mode of managing service. This model is not sustainable and "sucks the life out of an organization." Frank discusses how to dis-intermediate and automate these crucial enterprise services.

 

According to Frank Slootman:

"We are always in a request-response relationship in business."

"Email has overtaken the service relationship context in today's enterprises."

"Status updates through email and phone just sucks the life out of an organization in terms of productivity."

 

Listen to the podcast here:




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