The Enterprise IT Cloud Company Blog

Managing Service Relationships Throughout the Enterprise


by Frank Slootman - 2013-08-01


A short audio podcast with Frank Slootman, president and chief executive officer of ServiceNow, on driving significant change to service relationships, enabling them to be managed rather than just simply executed across the enterprise. Frank describes the prevalence of service relationships and how email has become the predominant mode of managing them. This model is not sustainable and "sucks the life out of an organization." Frank discusses how to dis-intermediate and automate these crucial service relationships.


According to Frank Slootman:

"We are always in a request-response relationship in business."

"Email has overtaken the service relationship context in today's enterprises."

"Status updates through email and phone just sucks the life out of an organization in terms of productivity."


Listen to the podcast here: