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Service Matters

Company Blog

IT: Modernize the Antiquated Model of HR Case Management
By Stephen Mann                                                                             2013-12-10

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Human Resources (HR), like the enterprise IT organization, is a corporate service provider – it fields service requests ranging from simple benefits and payroll questions to on-boarding and off-boarding employees or handling complaints.

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Market Like Your Career Depends On It – Real CIO Tips From Real CIOs
By Stephen Mann                                                                             2013-12-05

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There seems to be a constant stream of talk and writing about how CIOs need to reinvent themselves to become the "Chief Innovation Officer," "Chief Transformation Officer," "Chief Investment Officer," or similar.

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Improve business outcomes through better IT metrics
By Stephen Mann                                                                             2013-08-07

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"Metrics." It's a simple word yet something many IT organizations struggle with – unfortunately whether they realize it or not. There is the common issue of not knowing the most appropriate metrics to use.

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