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Company Blog

IT: Modernize the Antiquated Model of HR Case Management
By Stephen Mann                                                                             2013-12-10

Headshot of Stephen Mann

Human Resources (HR), like the enterprise IT organization, is a corporate service provider – it fields service requests ranging from simple benefits and payroll questions to on-boarding and off-boarding employees or handling complaints.

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Market Like Your Career Depends On It – Real CIO Tips From Real CIOs
By Stephen Mann                                                                             2013-12-05

Headshot of Stephen Mann

There seems to be a constant stream of talk and writing about how CIOs need to reinvent themselves to become the "Chief Innovation Officer," "Chief Transformation Officer," "Chief Investment Officer," or similar.

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Improve business outcomes through better IT metrics
By Stephen Mann                                                                             2013-08-07

Headshot of Stephen Mann

"Metrics." It's a simple word yet something many IT organizations struggle with – unfortunately whether they realize it or not. There is the common issue of not knowing the most appropriate metrics to use.

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Managing Service Relationships Throughout the Enterprise
By Frank Slootman                                                                          2013-08-01

Headshot of Frank Slootman, ServiceNow President and CEO

A short audio podcast with Frank Slootman, president and chief executive officer of ServiceNow, on driving significant change to service relationships, enabling them to be managed rather than just simply executed across the enterprise.

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Why CIOs Have to Change. Now.
By Doug Leone                                                                               2013-07-24

Headshot of Frank Slootman, ServiceNow President and CEO

A video interview with Doug Leone, Partner, Sequoia Capital, on why the role of the CIO has to change immediately. Fundamental changes in business and technology have redefined CIO relevance and the most essential tasks of IT.

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