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Addleshaw Goddard Improves IT Service Efficiency with ServiceNow

SAN DIEGO, Calif. – Oct. 4, 2012 – ServiceNow, Inc. (NYSE: NOW), a leading provider of cloud‑based services to automate enterprise IT operations, today announced Addleshaw Goddard has selected ServiceNow to automate IT service delivery for more than 1,250 staff in the UK and Singapore. The Addleshaw Goddard IT department is using ServiceNow to improve service efficiency and quality of customer experience whilst achieving significant cost savings.

Addleshaw Goddard is an international law firm and selected ServiceNow after having already made the decision to transform its IT services. The company was experiencing significant change and required an IT platform that could meet the unique needs of the business, rather than the business having to adapt to fit the technology. In addition, its legacy help desk software was limited in scope and costly to maintain and upgrade. After considering several options, ServiceNow cloud services met all of Addleshaw Goddard's requirements.

"ServiceNow is a perfect complement to our IT transformation efforts," said John Whitlow, Addleshaw Goddard Head of IT. "To evolve IT we needed a cohesive platform for efficient process automation and ServiceNow delivered. The implementation exceeded our expectations and user adoption has been straightforward. Staff feedback has been extremely positive."

The transition to ServiceNow was completed in six weeks and included incident and problem management and a configuration management database (CMDB). This was record time for an Addleshaw Goddard implementation. The intuitive ServiceNow user interface required minimal training and resulted in rapid, easy adoption throughout the department.

ServiceNow is now helping Addleshaw Goddard eliminate costs, create efficiency and improve customer service through improved IT resource capacity planning across the business.

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit

ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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