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Electrolux Deploys ServiceNow to Centralize Global IT Services

New Cloud‑Based Storefront Lets Employees Help Themselves

SANTA CLARA, Calif. – Nov. 4, 2014 – ServiceNow (NYSE: NOW), the enterprise IT cloud company, today announced that Electrolux, a global leader in home appliances, is deploying ServiceNow to support a worldwide service delivery transformation, standardizing services through a central portal. As part of a corporate shift toward the cloud, Electrolux will focus on driving adoption of ServiceNow across the global enterprise.

Electrolux is a global leader in home appliances, developed with deep consumer insight and in close collaboration with professional users. The company sells more than 50 million products to customers in more than 150 markets every year.

“Providing consistent global support by achieving high standards in efficiency and offering employee self‑service access are pivotal elements to our IT strategy,” said Marcus Claesson, chief information officer for Electrolux. “With ServiceNow, our users will have a single point of contact with IT regardless of their location, and IT will have a single system to dramatically improve the service experience.”

Starting with the ServiceNow IT Service Automation suite including Service Catalog, Incident Management, Problem Management, Change Management and Knowledge Management, Electrolux partnered with ServiceNow’s professional services team to speed time‑to‑value. From start to finish, the project took only nine months to go live.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit

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