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Fortune 250 Organization - Progress Energy turns to for IT Service Management

San Diego, December 18, 2007: Progress Energy recently chose to adopt Service‑'s leading On Demand platform for their IT Service Management needs. The functionality of Service‑ and the future of Progress Energy's IT Service Management solution were proudly displayed at the annual Progress Energy Tech Expos in North Carolina and Florida. "Service‑now aligns well with our strategy to consistently deliver excellence in IT Services to Progress Energy by helping us manage our total cost of operations, increasing the functionality of our employee toolset, and enabling us to mature our Service Management processes," said Dede Ramoneda, CIO, Progress Energy. "We are incredibly excited to welcome Progress Energy as a Service‑ customer," said Rob Luddy, Service‑ Vice President, Sales, "Progress Energy is widely recognized for their operational excellence and award winning customer service and we are honored to have been chosen as their IT Service Management partner."

A common misconception positions SaaS applications as suitable for the SMB only, but recent buying habits suggest that isn't true. Global 2000 companies are increasingly adopting SaaS for the agility, rapid implementation and cost savings that On Demand applications such as Service‑ provide. Find out why Service‑ is rapidly becoming the solution of choice for IT Service Management excellence in the Global 2000 as well as medium sized organizations with complex IT requirements. Experience a Service‑ demonstration by clicking on Service‑

About Progress Energy
Progress Energy, headquartered in Raleigh, N.C., is a Fortune 250 energy company with more than 21,000 megawatts of generation capacity and $10 billion in annual revenues. The company includes two major utilities that serve more than 3.1 million customers in the Carolinas and Florida. Progress Energy is the 2006 recipient of the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence. The company also is the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. Progress Energy serves two fast‑growing areas of the country, and the company is pursuing a balanced approach to meeting the future energy needs of the region. That balance includes increased energy efficiency programs, investments in renewable energy technologies and a state‑of‑the‑art electricity system. For more information about Progress Energy, visit the company's Web site at www.progress‑

About Service‑
Service‑ is the leading provider of On Demand service management solutions. The Company's integrated suite of ITIL enabled applications is flexible, auto‑upgradeable and simple to use. Using Service‑ software as a service allows a customer to pass responsibility for upgrades, and infrastructure requirements to Service‑ and conserve capital through a subscription based license. Service‑ is based in Solana Beach, California and has customers using its product in North America, Europe and the Asia‑Pacific. Additional information on Service‑ can be found at http://www.service‑

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