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ITN Moves Service Delivery to the Cloud with ServiceNow

ServiceNow Creates a Single platform for the Delivery of IT Services, Asset Management and Project Tracking Bringing Visibility, Efficiency and Transparency to ITN

London, UK – 5th April 2017 – ServiceNow® (NYSE: NOW),  the enterprise System of Action™ to help you work at lightspeed today announces that it has enabled news and multimedia production company ITN to transform IT service delivery across the organization for its 730 employees, using the single, cloud‑based ServiceNow platform, to drive increased efficiency and agility.

Using ServiceNow IT Service Management (ITSM) and ServiceNow Discovery, to provide an accurate, up‑to‑date, single system of record for the entire IT infrastructure, ITN is now able to plan, design, deliver and operate all aspects of IT from a central platform. The technology service desk has been transformed through automation, ensuring fast resolution of all issues and requests and complete visibility of progress for end users. Intuitive dashboards also provide real‑time insights into how well IT is serving the organization, allowing immediate and accurate visibility into services health and delivery metrics.

The addition of ServiceNow Project Portfolio Management (PPM) has also allowed the IT team to effectively plan, track and manage all aspects of IT projects by removing a reliance on spreadsheets, separate project management solution and manual reporting.

The success of the IT service management approach has led to the expansion of the ServiceNow platform across other areas of ITN’s business. Using ServiceNow Asset Management, ITN has integrated its separate finance and IT asset management systems, enabling both teams to manage the same assets through one interface, but in a way that suits their specific needs.

Commenting on the implementation, Bevan Gibson, Chief Technology Officer at ITN, said: “Having worked with ServiceNow before, I was confident that the agility and efficiency ITN required today and well into the future could easily be met by the platform. Our IT team initially engaged ServiceNow's offering, but the power of the platform meant it quickly spread to our Projects and key parts of our Finance department also. 

“I now have clear visibility of all of our projects, the ability to approve spend, and to see what the business is asking of the IT department from one single system. We are looking at how we can offer this automation, visibility and audibility to other departments through ServiceNow – I feel it's the start of an exciting journey together.”

Chris Pope of ServiceNow’s Chief Strategy Office, said: “The immediate impact achieved at ITN is a true testament to how the ServiceNow platform can modernize service delivery not only within IT but across the wider business. Through the implementation of a single platform for the delivery of organization‑wide services, IT leaders can become the strategic enablers of success, streamlining processes, reducing risk, driving cost savings and bringing visibility at every level.”

About ServiceNow

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real‑time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game‑changing economics. Work at lightspeed™.

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