SAN DIEGO – Sept. 3, 2013 – Orica and ServiceNow (NYSE: NOW),
the enterprise IT cloud company, today announced that Orica received the
ITSM Project of the Year Award from IT Service Management Forum
(itSMF) Australia for its use of ServiceNow
software‑as‑a‑service to drive a large transformational effort to
improve IT performance and globalize operational excellence.
Orica's workforce comprises 15,000 staff operating in more than 50
countries. It is the largest provider of commercial explosives and
blasting systems to the mining and infrastructure markets, and is the
global leader in the provision of ground support in mining and
tunneling. Orica also boasts a strong portfolio of manufacturing and
distribution assets strategically located across Australia Pacific,
Asia, EMEA, Latin America and North America.
Orica was honored for its innovative use of ServiceNow to
standardize global IT processes and provide a consistent IT service
experience for its users around the world. Key to the transformation
was the ability to consolidate disparate, inconsistent IT processes
and tools into a single system of record.
By moving to a global IT system, employee needs were no longer
dependent on regional IT departments that could only provide support
within local business hours. Now, with a new
"follow‑the‑sun" service approach, IT support can be sourced
from anywhere in the world. As a result of its standardized ITIL‑based
processes, the project produced enormous improvement in Orica's
ability to measure and report on IT service delivery against allocated KPIs.
"Throughout this project, we were able to deliver significant
organizational change within Orica by adopting a new global way of
working together. Although the project took a concerted effort from
both IT and business leaders within our global organization, we could
not have undertaken this alone," said Hubert van Dalen, Global IT
Infrastructure and Operations manager, Orica. "Together with
ServiceNow, and service partners Keystone and UXC Consulting, we have
already benefited end‑users through our ability to provide an
increased level of support."
"Organizations undergoing rapid growth often develop a siloed
approach to IT," said Jimmy Fitzgerald, vice president of Global
Services and APJ Sales, ServiceNow. "ServiceNow helps enterprise
IT transform the delivery of services by consolidating these disparate
processes into a single system of record. We congratulate Orica for a
successful IT service transformation and for winning the award.
Orica's use of ServiceNow demonstrates how IT can more effectively
align with an organization's business objectives to truly add value."
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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