SAN DIEGO ‑ Sept. 7, 2010 ‑ Service‑now.com, the creator of
modern software‑as‑a‑service (SaaS) for IT
service management, today announced another year of significant
revenue and customer growth. Service‑now.com recurring revenue
increased by more than 100 percent from June 30, 2009 to June 30,
2010, marking the fifth consecutive year Service‑now.com recurring
revenue has at least doubled year over year.
Exceptional Service‑now.com revenue growth is driven by demand from
enterprise IT organizations for modern and powerfully simple ITSM
software. The legacy enterprise vendors are losing market share while
the overall IT
service desk market manages to sustain 7 – 9 percent annual growth.
Fred Luddy, Service‑now.com CEO, said, "The last twelve months
for Service‑now.com were highlighted by 100 percent customer
implementation success, global expansion of the company and its data
centers, and mainstream IT adoption of SaaS and cloud‑based
applications. Service‑now.com customers are uniformly rejecting our
competitors' outdated software and business models and are replacing
them with an alternative focused on customer success and continuous
delivery of ITSM tool innovation."
Service‑now.com FY 2010 company highlights include:
More than 100 percent subscription renewal rate as satisfied
customers expand use throughout their businesses;
New customer growth surpasses that of legacy enterprise ITSM tool
vendors and positions Service‑now.com as the smart technical and
More than a dozen awards
including the Wall Street Journal Next Big Thing, number 69 on the
Inc. 500, IDC Company to Watch, Red Herring 100, On Demand Top
Key executives appointed in customer care, application
development, information security and marketing establish
scalability for continued company growth; and
Three major releases, with numerous SaaS applications for CIOs
and additional IT users, included service
cost, project and portfolio, field
service, and Web portal design tools.
Now hundreds of customers use Service‑now.com to help provide better
IT service for more than
five million end users around the world. Customers who selected
Service‑now.com ITSM and Discovery applications during the last few
months include Blue Coat Systems, Bridgepoint Education, Bob Evans
Farms, BSH Bosch und Siemens Hausgerate GmbH, BSkyB, California State
University Office of the Chancellor, Centene, Citigroup, Clear Channel
Media Holdings, Entertainment Publications, Equinix, EMI Music,
Ferring Pharmaceuticals, Fidelity International, Globo.com, Gold Coast
City Council, Harrods, HealthPartners, Hoag Memorial Hospital, ICAP,
Informa, Kodak, Liberty University, Medica, Metropolitan Washington
Airports Authority, National Bank of Belgium, New York State Office
for Technology, OCLC, Plantronics, Randstad, Research Triangle
Institute, Royal Mail Group, Skandia, Spansion, Stockmann, Twitter,
UMB Financial, WellMed Medical Management, and WPP Group.
Register now for Knowledge10 EMEA at http://info.servicenow.com/content/EMEA_Knowledge10‑Register.
The inaugural Knowledge10 EMEA conference will be held at Riverbank
Park Plaza Hotel in London from Sept. 13 ‑ 15. Service‑now.com
Knowledge user conferences are a must‑attend event for professionals
dedicated to solving the challenges of IT service using modern
technology and real‑world IT process.
The Service‑now.com enterprise IT service management platform
combines ITIL v3 process support and SaaS delivery
to provide flexible, intuitive and self‑managing applications. Founded
in 2004, Service‑now.com uses a new business model and modern
technologies to disrupt the status quo. According to the 2010 Inc. 500
list, Service‑now.com is the fastest‑growing IT
management software company. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.