LONDON ‑ Nov. 11, 2010 ‑ Service‑now.com, the creator of modern
software‑as‑a‑service (SaaS) for IT service management
(ITSM), today announced that Centrica was recognized as a finalist for
the IT Service Management Project of the Year Award at the annual
itSMF UK exhibition. Centrica's renewed service management program is
built on the Service‑now.com platform and is one of the most
comprehensive, single‑phase ITSM
implementations in the world.
One of the world's leading integrated energy companies, Centrica
moved to a SaaS
ITSM platform to support unique processes and complex business
requirements. This flexibility allowed Centrica to scale up or down
based on demand while helping to create a more efficient IT service
organization that can more effectively support user requirements.
Centrica utilized services from Fujitsu for the implementation of
Service‑now.com. A successful implementation has allowed many Centrica
business units to leverage the Service‑now.com platform while ensuring
compliance with complex regulatory requirements.
The itSMF UK Awards recognize outstanding achievements and
significant contribution to the world of IT service management,
showcasing the people and organisations delivering outstanding service.
"We are delighted to have been shortlisted for this award and
we would like to thank both Service‑now.com and Fujitsu for making it
a reality," says Peter Simmons, project sponsor at Centrica.
"The move to an efficient and capable ITSM
platform provides us with tangible benefits and aligns our
processes with the company's vision of delivering a superior
experience to customers and staff alike."
Chris Gomersall, Service‑now.com VP of EMEA sales, said, "This
prestigious award is a testament to an excellent team of Centrica ITSM
professionals and to Service‑now.com and Fujitsu's industry‑leading
capabilities. This was an extremely complex enterprise implementation
and we are thrilled by Centrica's success."
The Service‑now.com enterprise IT service management platform
combines ITIL process support and SaaS delivery
to provide a flexible, intuitive and self‑managing, application in the
cloud. Founded in 2004, Service‑now.com uses a new business model and
modern technologies to transform IT. According to the 2010 Inc. 500
list, Service‑now.com is the fastest‑growing IT management software
company. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.