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  • Formal collaboration helps implement new technology safely and effectively. Hires IT Service Management Industry Veteran to Accelerate Rapid Growth in EMEA

LONDON – Oct. 27, 2009 – Service‑, the pioneer of modern SaaS for IT service management, today announced Chris Gomersall as Service‑ VP of EMEA sales and services. Chris immediately assumes full responsibility for Service‑ sales, partner alliances and operations in EMEA and is focused on expanding Service‑ direct and channel sales.

Chris is a technology industry veteran with a significant amount of experience in not only IT service management but also in working and leading teams in both large and small software organizations.

Chris ran the Peregrine Systems northern European business from 2002 to 2004 during which time he lead a highly effective team in the United Kingdom, the Nordics, the Middle East and Africa. Prior to Peregrine Systems Chris held senior management positions with Oracle and Tivoli where he built and managed teams focused on EMEA‑based Global 2000 accounts.

After leaving Peregrine Systems, Chris established the EMEA business for PolyServe and was CEO of Ipsotek, a UK‑based video analytics company.

Chris said, "The quality of people at Service‑ initially attracted me to the company. I look forward to adding my experience in the enterprise IT software industry to help change the game in IT service management. Together we will rapidly expand our business across EMEA."

Rob Luddy, Service‑ VP of worldwide sales and marketing, said, "Chris comes to Service‑ with a track record of success perfectly suited to help us accelerate our triple‑digit growth in EMEA. His experience in meeting the needs of both enterprise and mid‑market customers while leading diverse organizations will provide our EMEA organization with the leadership we seek to help us surpass the aggressive growth goals we have for the region."

Service‑ closed FY09 on June 30, 2009 with more than $28 million in recurring revenue. Service‑ expects to exceed $50 million in recurring revenue at the end of FY10.

Unlock Opportunity

Service‑ will host "Unlock Opportunity," a virtual conference from Oct. 27 – Nov. 5. Register today for this complimentary conference to gain access to a wealth of information that helps IT organizations address and mitigate the growing risk of end‑of‑life software applications. Several Service‑ customers, Bill Keyworth of Ptak, Noel & Associates, and Service‑ executives will discuss options available to IT organizations facing a substantial, disruptive and expensive software upgrade or end‑of‑life situation.

About Service‑

Service‑ enterprise IT service management software combines ITIL v3 process support, software‑as‑a‑service (SaaS) delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is headquartered in Solana Beach, Calif. with offices in New York and London. Service‑ has more than 320 enterprise customers worldwide. For more information, please visit http://www.service‑

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