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Explore Positioned in the Visionaries Quadrant in the Magic Quadrant for IT Service Desk

BIRMINGHAM, England – itSMF UK 2008 – Nov. 11, 2008 ‑ Service‑, the pioneer of on‑demand IT service management, today announced it has been positioned by Gartner, Inc. in the visionaries quadrant of the 'Magic Quadrant for the IT Service Desk'1 report.

Service‑ has delivered the first enterprise IT service desk built on the Internet and delivered via software‑as‑a‑service (SaaS). Service‑ was founded to provide the IT service management market with a completely new and easy‑to‑use service desk solution.

Now with approximately 200 customers, Service‑ delivers automatic upgrades and is self maintaining to allow customers to focus on quality IT service delivery through the adoption of IT Infrastructure Library (ITIL) processes.

According to Gartner research, "Ease of deployment is a main reason why some service desk customers and prospects consider SaaS solutions. SaaS service desk products are delivered on‑demand using the Internet as the platform, which can noticeably reduce the time and resources required for implementation…The advent of the SaaS licensing model has been the largest innovation in the service desk market in recent years. SaaS has opened up pricing flexibility that did not exist a few years ago."

Fred Luddy, Service‑ CEO, said, "In my opinion, our position in the visionaries quadrant in the Gartner 'Magic Quadrant for IT Service Desk' validates our mission to simplify the IT service management software experience for enterprise customers. We've provided IT organizations with an efficient and cost‑effective ITSM alternative by shouldering all of the heavy lifting associated with application upgrades and maintenance. Now we are focused on providing a continual stream of new product enhancements to help customers further automate great IT service for their business."

About the Magic Quadrant

The Magic Quadrant is copyrighted Nov. 4, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Service‑

Service‑ is the pioneer of on‑demand IT service management software. Service‑ integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 190 customers worldwide. For more information, please visit http://www.service‑

(1) Gartner, "Magic Quadrant for IT Service Desk," David Coyle and Kris Brittain, Nov. 4, 2008.

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