LONDON – June 18, 2009 ‑ Service‑now.com, the
pioneer of modern SaaS for IT service automation, today announced it
has been named the winner of the Service
Desk Institute 2009 IT Service & Support Technology Supplier of
the Year award.
For the first time ever, SDI surveyed end users to determine the IT
service management market's favorite vendors. Service‑now.com and
three other vendors were selected as finalists for the award based on
end‑user nominations and feedback.
SDI judges interviewed the four vendor finalists and Service‑now.com
was selected as the winner of the 2009 IT Service & Support
Technology Supplier of the Year award.
"Service‑now.com demonstrates a passion for the success of
their customers and a commitment to changing the face of the IT
service management technology industry," according to the SDI judges.
The judges also said Service‑now.com won the award for:
Embracing and promoting customer enablement
Delivering strong account management and customer community
Exceptional customer service
Striving to make every customer a reference
Kevin Kimber, Service‑now.com senior account executive, said,
"Service‑now.com is breaking new ground in the IT service
management industry by providing customers with a better application
software as a service. Our business model keeps us focused on
customer success. We don't think it was coincidence that the first
customer‑nominated SDI award was won by a SaaS vendor."
Service‑now.com requested and received a high volume of nominations
from its user community. After earning finalist status,
Service‑now.com demonstrated innovative product development, exemplary
business success, a unique delivery model, post‑sales customer care,
and value for the money among other things.
The SDI Service Desk & IT Support Excellence Awards aim to
promote and celebrate every aspect of IT service excellence,
professionalism and innovation in the support industry. The
prestigious awards were announced during the SDI Annual Conference on
June 9 and recognize the outstanding achievements of IT service
management teams across Europe.
Service‑now.com enterprise IT service automation software combines
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 260 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.