SAN DIEGO ‑ April 7, 2011 ‑ ServiceNow, the creator of
software‑as‑a‑service (SaaS) for enterprise IT
management, today announced customers Sephora and the
International Rescue Committee will each present case studies at the
Business Edge Midmarket CIO Forum from April 10 – 12 in Miami. These
case studies will share unique uses of SaaS for IT collaboration and
global business process automation.
Javier Rodriguez, Sephora's Senior IT Service Manager, will share
how several Sephora business units outside of IT are now using the IT
organization's process expertise and cloud
services from ServiceNow to deliver more efficient business
operations. In a separate breakout session, David Goodman, IRC CTO,
will share how his organization uses SaaS to promote global IT
collaboration and to extend the reach of its humanitarian efforts in
the most remote areas of the world.
founded in France in 1969 and acquired in 1997 by Paris‑based LVMH
Moet Hennessy Louis Vuitton. Sephora is known for its unique open‑sell
retail concept, as well as its unparalleled combination of more than
200 classic and emerging brands across a broad range of product.
Today, Sephora has more than 280 stores in the U.S. and Canada as well
as the world's top beauty website, Sephora.com, and more than 1,000
stores within 24 countries in Europe and 60 locations in China. In
addition, there are more than 230 Sephora inside JCPenney locations.
Javier's presentation titled, "Using ITIL and SaaS for Business
Process Automation," provides an inside look at how an evolved,
business‑centric approach to ITIL, combined with flexible cloud
services, helped drive process efficiency across Sephora business
operations. Javier applied his IT process expertise to operations in
the Sephora HR, finance and Web development organizations. Now the
business turns to Sephora IT to save resources through the use of
International Rescue Committee
Rescue Committee responds to the world's worst humanitarian
crises and helps people survive and rebuild. Founded in 1933 at the
request of Albert Einstein, the IRC offers lifesaving care and
life‑changing assistance to refugees forced to flee from war or
disaster. At work today in more than 40 countries, including Japan,
Libya and Ivory Coast, and in 22 U.S. cities, the IRC restores safety,
dignity and hope to millions uprooted and struggling to endure.
David's presentation titled, "IT in Africa – Eliminating
Uncertainty From a Constantly Changing World," shares how his
organization delivers IT services to a remote, extremely dispersed
team. David will discuss how the IRC, collaborating with NetHope and
its consortium of 32 of the world's leading aid and conservation
organizations, uses cloud services to share resources, collaborate,
and ultimately minimize ever‑present uncertainty from the daily
operations of a very unique, global organization.
David works closely with his peers from NetHope and other NGOs to
find ways to become more effective and efficient. In a collaborative
environment, NetHope IT professionals are focused on using innovative
technology to make humanitarian aid go further.
The ServiceNow modern approach to ITSM
is drastically different from legacy alternatives. To learn more, a
live, no‑registration‑required instance of ServiceNow is always
available at http://demo.servicenow.com.
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT to
achieve IT 3.0. Founded in 2004, ServiceNow was recently named by Inc.
500 as one of the fastest‑growing companies in the world and is the
undisputed market share leader in SaaS for
IT. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.