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ServiceNow Helps Imperial College London Automate Service Delivery

LONDON ‑‑ July 18, 2012 ‑‑ ServiceNow, Inc. (NYSE: NOW), a leading provider of cloud‑based services to automate enterprise IT operations, today announced that Imperial College London has selected ServiceNow service automation to provide an enhanced level of service and support to the students and faculty of the College. The decision supports the Imperial ICT division's mission to be a leader in the use of advanced technologies that promote world‑class research and education. ServiceNow replaces a legacy system the College had outgrown.

Consistently rated amongst the world's best universities, Imperial College London attracts 14,000 students and employs 6,000 staff with a dynamic and enterprising culture that creates an expectation for the best in everything from the classroom to the information technology.

The College's ICT division is working to deliver intuitive self‑service capabilities that give students multiple options through which they can engage College support services. ServiceNow will provide a modern support experience for the College through a more social approach to service catalog, service delivery and end‑user engagement.

The College undertook an extensive evaluation of the leading IT service management (ITSM) solutions. ServiceNow met College requirements across a large number of processes, workflows and departmental support practices. ServiceNow is able to support existing College support processes while providing required flexibility and ease of use.

Kevin Tumulty, ServiceNow VP of EMEA, said, "We are privileged to help some of the most prestigious and forward‑thinking organisations in the world automate service delivery to transform IT and the business. We relish the prospect of facilitating this impressive project at Imperial College London."

IT professionals from Emory University, Loyola Marymount University and the University of Minnesota will join ServiceNow in a roundtable discussion about solutions for higher education IT. Join us on Aug. 8, 2012 at 8 am Pacific to hear how these universities utilize ServiceNow service automation to transform operations.

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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