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ServiceNow Launches Business Command Center for CIOs

ITBM Suite combines application rationalization, financial management and project management in a single cloud platform ‑ so CIOs can optimize resources to drive the business

SANTA CLARA, Calif. Oct. 27, 2016 ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the industry’s first cloud solution that gives IT leaders visibility to financial, project and application portfolios on a single platform. ServiceNow IT Business Management Suite (ITBM) is a breakthrough innovation that better aligns IT outcomes to business goals. It puts IT in the driver’s seat to manage change and speed innovation.

“With ServiceNow ITBM, we are delivering a command center to the CIO," said Kevin Nanney, senior director, Product Management, ITBM, ServiceNow. "Every IT leader can now have a vantage point over all IT resources, projects and costs to make sure they are driving the business forward.”

The Proliferation of Applications

Larger companies can have hundreds, if not thousands, of applications including many not directly under the control of IT. Money is wasted through duplication, under‑utilization and licensing compliance issues. Further problems arise when the business demands new capabilities as it's not always clear whether to invest in an existing application or build/buy a new one. Complexity grows in the cloud‑first era, where the rapid rise of cloud services can challenge CIOs to achieve a 360‑degree view of the entire portfolio of business applications. IT costs can be harder to predict.

Without proper visibility and control, companies often deploy point‑products to attempt to solve the most pervasive problems. But the time‑consuming, manual processes required to collect financial data, manage integration and development, and report on progress serve as strong headwinds to achieve business goals.

Introducing IT Business Management Suite—The CIO’s Command Center
ServiceNow ITBM uniquely combines Project and Portfolio Management, IT Financial Management and Application Portfolio Management on a single, cloud‑based platform. Only ServiceNow provides core information about thousands of IT applications, assets, services, projects, service levels and risk profiles – all connected to the customer’s configuration management database (CMDB). With indicators and metrics for the true cost and performance of business applications and services, IT leaders can rationalize their investments and focus on the innovations that drive business outcomes.

Leading Brands Trust ServiceNow

“With ServiceNow IT Business Management Suite, we no longer think in terms of projects – it’s all about the tasks and managing work to accelerate service delivery,” said Damon Bell, platform director, Productivity and Engagement Technology, Global Support, Informa. “ServiceNow helps our waterfall to agile initiatives, dramatically speeding service delivery times.”

“At Oshkosh, we established an IT Business Management team and have seen huge savings by focusing on improving our contracts and purchasing processes,” said Greg Downer, senior IT director, Oshkosh Corp. “With our continued need for more visibility into our costs to identify more complex optimizations, we are looking forward to seeing the additional savings the ServiceNow ITBM suite can deliver through interaction with our general ledger and CMDB.”

Specifically, the benefits of ServiceNow ITBM include:

  • Complete Financial and Portfolio Visibility. ITBM links real costs from the general ledger to a full inventory of IT’s infrastructure, applications and business services with no point product integrations. A 360‑degree view of the entire IT portfolio of services and business applications makes it easy for IT leaders to identify waste, evaluate projects and applications on key management criteria, and allocate budget more efficiently.
  • Better Strategic Alignment of IT Services and Investments with Application Rationalization. IT leaders can use a dynamic scoring engine to set priorities based on business strategy and prioritize all demand in one system with Demand Management. Collaborative governance and funding modeling based on Program and Portfolio Workbenches and a detailed repository of business applications to drive the application roadmap can be built on the platform.
  • More Agile IT and Accelerated Delivery of Innovative Services. ITBM from ServiceNow goes beyond traditional Technology Business Management (TBM) and breaks down the silos of ‘run the business’ and ‘change the business’ work. IT leaders have one place to get cost, resource, and project status data, regardless of the development method (e.g., agile, waterfall, hybrid) using collaborative work management features like ServiceNow Connect and Visual Task Boards. Teams work faster and smarter.

Watch videos of our customers that are using ITBM:

To learn more about how you can align your IT strategy with your company’s business goals and objectives, join our Webinar with Pink Elephant on Nov. 17. To register, click here.

About ServiceNow

ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our collaborative work management to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit

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ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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