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ServiceNow Raises the Standard for High Availability of Enterprise Cloud Infrastructure

NEW ORLEANS – Knowledge12 – May 16, 2012 – ServiceNow, a leading provider of cloud‑based services to automate enterprise IT operations, today announced it is raising the standard in enterprise cloud services by enabling advanced high availability as an included, no‑additional‑cost service to be made available to all customers in its standard data centers.

"High availability has traditionally been an exclusive luxury, available to only the largest, most sophisticated enterprise organizations," said Arne Josefsberg, ServiceNow CTO. "As a widely used global enterprise cloud service, our customers expect the best and we are constantly innovating to help keep their mission‑critical data centers and business services more available than ever before. We believe ServiceNow advanced high availability will reset expectations for enterprise cloud service consumers in all industries."

ServiceNow has merged high availability (HA) and disaster recovery (DR) to enable exceptional service availability for hundreds of large global businesses. In the legacy model, disaster recovery is delivered using backup and restore operations that are prone to service disruption. With ServiceNow advanced high availability, replication will be automatic and recovery core to normal operations. Disaster recovery will no longer be managed by exception, but instead become part of standard operating procedure.

With advanced high availability, ServiceNow customers will receive a resilient, highly available cloud service for IT service automation. Customer production data will be replicated, in near real time, to a geographically separate data center using an active‑active architecture. In the event of service disruption, the customer instance will quickly fail over to an alternate data center. This architecture enables simultaneous delivery of both HA and DR and allows ServiceNow to offer its customers rapid service transition in the case of disaster or outage.

The ServiceNow cloud infrastructure team will be available in the ServiceNow Pavilion of the Knowledge12 ExpoNow exhibitor hall to discuss the latest in ServiceNow advanced high availability. More details about ServiceNow cloud infrastructure are available in this white paper.

Knowledge12 is the industry's largest gathering of IT professionals using cloud services to transform IT. For more information about Knowledge12, please visit:

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About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.service‑

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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