NEW ORLEANS – Knowledge12 – May 16, 2012 – ServiceNow, a
leading provider of cloud‑based services to automate enterprise
IT operations, today announced it is raising the standard in
enterprise cloud services by enabling advanced high availability as an
included, no‑additional‑cost service to be made available to all
customers in its standard data centers.
"High availability has traditionally been an exclusive luxury,
available to only the largest, most sophisticated enterprise
organizations," said Arne Josefsberg, ServiceNow CTO. "As a
widely used global enterprise cloud service, our customers expect the
best and we are constantly innovating to help keep their
mission‑critical data centers and business services more available
than ever before. We believe ServiceNow advanced high availability
will reset expectations for enterprise cloud service consumers in all industries."
ServiceNow has merged high availability (HA) and disaster recovery
(DR) to enable exceptional service availability for hundreds of large
global businesses. In the legacy model, disaster recovery is delivered
using backup and restore operations that are prone to service
disruption. With ServiceNow advanced high availability, replication
will be automatic and recovery core to normal operations. Disaster
recovery will no longer be managed by exception, but instead become
part of standard operating procedure.
With advanced high availability, ServiceNow customers will receive a
resilient, highly available cloud service for IT service
automation. Customer production data will be replicated, in near
real time, to a geographically separate data center using an
active‑active architecture. In the event of service disruption, the
customer instance will quickly fail over to an alternate data center.
This architecture enables simultaneous delivery of both HA and DR and
allows ServiceNow to offer its customers rapid service transition in
the case of disaster or outage.
The ServiceNow cloud infrastructure team will be available in the
ServiceNow Pavilion of the Knowledge12 ExpoNow exhibitor hall to
discuss the latest in ServiceNow advanced high availability. More
details about ServiceNow cloud infrastructure are available in this white paper.
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ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.service‑now.com.
Any unreleased services, features or functions referenced in this
document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
who purchase ServiceNow services should make their purchase decisions
based upon services, features and functions that are currently available.
Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and
the ServiceNow logo are registered trademarks of ServiceNow. All other
brand and product names are trademarks or registered trademarks of
their respective holders.