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ServiceNow SaaS for IT Leads Analyst Ranking of IT Service Management Software

SAN DIEGO ‑ Aug. 10, 2011 ‑ ServiceNow, the creators of SaaS for IT, today announced Ovum, a Datamonitor company and leading IT industry analyst firm, has recognized ServiceNow as the leading company ranked in its report, "Decision Matrix: Selecting an IT Service Management Vendor." Ovum provides the tech industry with independent and objective analysis for informed business decisions. The report featuring Ovum's analysis of ServiceNow, alongside rankings of other vendors in the ITSM market, is available as a complimentary download here.

Based on its analysis of 13 ITSM tool vendors, the Ovum report states, "Considered one of the most innovative vendors in the ITSM space, ServiceNow has registered the highest growth rate in the market over the last two years and is set to significantly augment its presence and recognition in the next few years. Ovum believes that ServiceNow has both the vision and the capability to mount a clear and credible challenge for market leadership." (1)

The report evaluates the ITSM tool market based on "strength of the vendor's technology offering, reputation among customers, and impact in the market." ServiceNow was the only company to score a perfect 10 out of 10 in the "Technology" category, alongside a correspondingly high "Customer Sentiment" rating.

Yesterday ServiceNow announced continued significant momentum with more than $125 million in annual recurring revenue as leading industry analysts recognize the company as the fastest‑growing, market‑share leading cloud service for IT management. This marks the sixth consecutive year ServiceNow recurring revenue has at least doubled year‑over‑year. The ServiceNow modern approach to ITSM is drastically different from legacy alternatives.

To learn more about SaaS for IT and an evolved approach to IT management, please join ServiceNow and Malcolm Fry today at8 am Pacific for a webinar titled, "Making ITIL Work for You." Alternatively, a live, no‑registration‑required instance of ServiceNow is always available at

About ServiceNow

ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world's most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT to achieve IT 3.0. Founded in 2004, ServiceNow is recognized by industry analysts as the fastest‑growing IT management software vendor and as the undisputed market share leader in SaaS for IT. For more information, please visit http://www.service‑ or http://blog.service‑

(1) Ovum, "Decision Matrix: Selecting an IT Service Management Vendor," Nishant Singh, Tim Gower and Stephen Mann, March 2011.

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