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Sky IQ Finds IT Success in the Cloud with Service-now.com

Service‑now.com, the creator of software‑as‑a‑service (SaaS) for IT service management (ITSM), today announced Sky IQ, part of the BSkyB group, will share details of how it is transforming IT service delivery to provide a best‑in‑class IT service management programme for its business. Join a webinar featuring Sky IQ to hear show they achieved a 360‑degree view of IT using Service‑now.com SaaS for IT.

Sky IQ provides world‑class consumer / media insight solutions and real‑time advertising / customer management capabilities to a select number of FTSE 100 companies. BSkyB is seen as a leader in UK broadcasting and boasts more than 10 million subscribers.

Who: Sean Harley, Sky IQ technology operation director
What: Sky IQ will share its story of IT transformation using ITIL and SaaS
When: The free webinar will take place on Feb. 16, 2011 from 12:00 ‑ 13:00 pm GMT
Where: To register for the webinar, please visit: http://www.brighttalk.com/webcast/25455

The webinar will provide attendees an overview of how Service‑now.com is helping Sky IQ provide better IT service built on ITIL process and automated using SaaS from Service‑now.com. Sky IQ will share how it addressed SaaS security and integration, how it dealt with budgetary restrictions, how it shifted personnel and resources to best use cloud for IT, and key lessons learned.

"We are delighted to have Sky IQ share its success with other IT organizations looking to transform IT through modern IT service management," said Chris Gomersall, Service‑now.com VP of EMEA sales. "The webinar will provide attendees a view into Sky IQ's journey with SaaS for IT, from initial executive buy in to rapid implementation and success."

About ServiceNow

The Service‑now.com enterprise IT service management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self‑managing application in the cloud. Founded in 2004, Service‑now.com is built on a customer‑centric business model and agile application services to help transform IT. According to the 2010 Inc. 500 list, Service‑now.com is the fastest‑growing IT management software company. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.

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