The ServiceNow Nonstop Cloud aims to be always operational for our customers. No vacation, no extended upgrade or maintenance windows, no single points of failure. We focus on near‑perfect availability with redundancy built in to every layer of our cloud, including redundant devices and power across all network and server infrastructure. There is no downtime necessary for upgrades.

We provide the industry’s only Real Availability Dashboard that shows availability of all your instances running in the cloud. Real Availability is the true measure of customer availability by looking at every incident that results in a customer outage (a Priority 1 or P1 incident).