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Multi-Instance Architecture


The ServiceNow cloud is deployed on an advanced, multi‑instance architecture that separates a customer’s application nodes and database. This means there is no co‑mingling of customer data.


We deploy instances on a per‑customer basis, allowing the multi‑instance cloud to scale horizontally to meet each customer’s performance needs.

Unlike in a multi‑tenant environment, each instance runs its own application logic and database processes. This means your instance does not have to be on the same version or upgraded at the same time as other customers' instances. You can choose to upgrade your instances on a schedule that best meets your enterprise’s needs and compliance requirements.

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