Business Continuity and Disaster Recovery

ServiceNow’s production cloud environment is architected to host customer instances in region‑specific, geographically dispersed data center pairs that operate in an active‑active mode. Instance data is replicated in near real‑time between the data center pairs. In the event of an operational fault, failure, outage or attack, customer traffic can be quickly rerouted using our Advanced High Availability (AHA) capability to ensure you maintain access to your instances and data.

For disasters that could impact an entire data center, ServiceNow maintains comprehensive disaster recovery, business continuity, and information system contingency plans that cover our production environments.