Customer-Controlled Security

As a ServiceNow customer, you have control over the security of your instance and your data within the ServiceNow cloud services. You can choose from several data‑at‑rest encryption options, manage application‑level role based access controls, and control authentication mechanisms. As a customer, you are also contractually permitted to conduct an application‑level penetration test against your sub‑production instance every year.

You also have the ability to control specific security settings within the instance that enables you to harden the application and platform settings to meet your unique security needs.

Existing customers can learn more about customer‑controlled security by accessing the ServiceNow Instance Hardening Guide through our customer support portal. More information about the Instance Security Dashboard can also be found in the customer support portal.