Solutions

  • Products
  • Use Cases
  • Industries

Platform

  • STUDY
  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.

Customers

  • SUCCESS CENTER
  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey

Explore

  • WHY SERVICENOW
  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Patch Management

There are two major releases of the Now Platform each year. We also produce patches and hotfixes throughout the supported lifetime of a major release.

We automatically schedule patch installations on a per‑customer and per‑instance basis. Our multi‑instance model allows customers to request alternate dates for the patches to be applied. Hotfixes are also applied at customer discretion unless deemed mandatory for availability or security reasons. Your instance of ServiceNow can continue to be used during a major release upgrade, patch, or hotfix installation.

We perform continuous and automated scanning of our infrastructure to identify vulnerabilities or patch discrepancies. Any findings are first reviewed by our expert staff to ensure that the appropriate level of priority is assigned, taking into factors such as relevant mitigating controls. Published or identified vulnerabilities that initially seem significant may in reality represent a lower risk to our environment, as with all published vulnerabilities.

We also use the Advanced High Availability architecture to transfer customers’ production instances between data centers when we perform maintenance, such as patching, which further minimizes the impact to availability.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time. Privacy Statement

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.