Fear of risk, lost time, and cost prevent teams from trading out legacy systems for more efficient, cloud-based systems. Overcome that fear by keeping these three things in mind:
An agile, cloud-based solution is closer than you think. Use the following four steps to guide your ITSM migration.
We had a 3-month implementation. I was expecting a year to 18 months from other vendors so [this] was extraordinary.
Lay the groundwork for your ITSM migration. This is an important step to get everyone’s buy-in and avoid the pitfalls of a scattershot approach.
Centrica’s existing ITSM system was so heavily customized and performance so bad that they couldn’t keep up with demand. To tackle this challenge, they identified core elements to keep, documented new processes to develop, and catalogued all of their integrations.
Next stop, discovery! Dig deep into your current state and desired outcomes. Ask questions to determine your current gaps and what needs to be done to extend service management.
CESPA deployed the ServiceNow platform in three phases. Phase one replaced their legacy solution. Phase two refined deployed processes and implemented new capabilities. Phase three added asset, contract, and HR management.
Next, decide if you’ll take an iterative or big-bang approach to implementation. A phased approach lets you validate as you go while a big-bang approach ensures everyone is on the new system immediately.
Standard Life consolidated and replaced disparate ITSM tools with ServiceNow. Previously, users had multiple touchpoints into the IT department delivering an inconsistent and poor experience. Now a single interface lets users do everything they did before – but way easier.
Implementation doesn’t stop after deployment. A successful transformation includes user training and dedication to drive the results and achieve your success metrics.
Help users understand change and release cycles
Manage timeframe and expectations
Increase user satisfaction with predictable releases
SEE WHAT'S NEXT
These four steps lay the foundation for a smooth migration to a modern, cloud-based
ITSM solution. Once complete, your ITSM platform will simplify service delivery,
increase productivity, and enable a consumer-like service experience.
Find out more in the Migrate to Modern IT eBookDownload Now