Experience the Transformation
from NO to NOW.


No integrated processes. No self-service. No visibility into IT assets. This is the world of No. If this sounds familiar, it’s time for a change.

START

The World of No


A collection of disjointed tools for IT service delivery. Information silos. Manual management of data and processes. And a help desk that’s a reoccurring fire-drill.

NOW

The World of Now


Welcome to a world where users help themselves. A single system of record offers clear visibility and reports are available at any time. Legacy silos are consolidated and automation delivers speed and agility.

NEXT

THE WORLD OF NO

No Self-Service

A barrage of email and phone calls defines IT requests. Sticky notes and spreadsheets track a backlog of open issues. Service is slow and frustrating for users—and overwhelming for IT staff.

*Aberdeen Group, “Bring ITSM into the Modern Age
with End-User Self-Service Support.” 2015

NOW

THE WORLD OF NOW

Deliver Consumer-Like IT Services

  • Company knowledge is available in an easy-to-access portal.
  • Users log issues, request services, and track progress—with a
    consumer-like experience that makes everyone happy.

  • Services are faster, and delivered exactly as users expect.

CESPA RESOLVED
INCIDENTS

29%

FASTER WITH
AUTOMATION*

*ServiceNow, “Process Management On One Single
Platform.”

NEXT

THE WORLD OF NO

No Visibility into
IT Assets

How can you manage the business when you don’t know who owns what? Lifecycle management is impossible, compliance risk soars, and support can’t track assets to incidents or requests.

*ServiceNow, “Five IT Help Desk Challenges and
What to Do About Them.” 2016.

NOW

THE WORLD OF NOW

Track Everything

A single system of record provides a complete view of IT assets—from service history to software. With clear visibility, support staff have access to device type, installed systems, and patches so calls are resolved faster and everyone wins.

STANDARD
LIFE SAW A

25%

IMPROVEMENT
IN MEETING SLAs

*ServiceNow, “Seven Weeks and a Day to Transform
IT.” 2013

NEXT

THE WORLD OF NO

No Timely End-to-End
Reporting

Spreadsheets and legacy tools can’t effectively report on service delivery or easily identify trends. Staff spends hours consolidating information into meaningful reports for management.

NOW

THE WORLD OF NOW

Make Better Decisions
Faster

  • Spot and resolve issues quickly with built-in reporting
  • Complete analyses with less manual intervention
  • Gain real-time insight to inform and guide business priorities

EQUINIX
SAVED

40

HOURS PER MONTH
AUTOMATING REPORTS

*IDC, “Equinix Increases IT and Employee
Productivity with ServiceNow Cloud-Based IT
Service Automation Solution.” 2014

NEXT STEPS

Modernize IT Now

Move beyond the fire drills. Identify issues before they happen. And finally deliver
services that people want. Now is the time to modernize IT service delivery.

Download the eBook and start your journey now.

Download Now