• Products
  • Use Cases
  • Industries
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.


Affinity Water

Affinity Water is the largest water‑only supplier in the UK, providing on average 900 million litres of water to 3.6 million people every day.

The IT operation underpins Afffinity Water’s business, delivering  a full range of IT services to its 1,400 employees. Previously outsourced, the company initiated a bold move to bring all IT services and projects back into Affinity Water — kick‑starting its ‘digital‑first’ strategy.  

Using ServiceNow, Affinity Water has accelerated the fulfilment of 20,000 requests per year, maintained brand reputation during major industry reform, and reduced the risk of fines through full control of the water restoration process.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.