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Affinity Water

Affinity Water is the largest water‑only supplier in the UK, providing on average 900 million litres of water to 3.6 million people every day.

The IT operation underpins Afffinity Water’s business, delivering  a full range of IT services to its 1,400 employees. Previously outsourced, the company initiated a bold move to bring all IT services and projects back into Affinity Water — kick‑starting its ‘digital‑first’ strategy.  

Using ServiceNow, Affinity Water has accelerated the fulfilment of 20,000 requests per year, maintained brand reputation during major industry reform, and reduced the risk of fines through full control of the water restoration process.

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