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Carlson Wagonlit Travel

Carlson Wagonlit Travel (CWT) was held back by a legacy IT service management system that required manual management of certain processes IT wanted to automate, like password resets. The global leader specializing in business travel management as well as meeting and event planning, chose ServiceNow to automate processes and develop a custom training program for CWT employees globally. Now, time is no longer spent on tedious, manual tasks.