Cognita is a worldwide education provider headquartered in the United Kingdom. It currently operates a network of over 60 schools in Europe, Latin America and South‑East Asia and employs nearly 5,000 teaching and support staff. Like every modern business, Cognita depends on the speed and efficiency of its IT infrastructure. To unlock new possibilities of educational excellence, Cognita turned to ServiceNow. The ServiceNow service management platform eliminated paper and email‑based processes. Cognita’s IT team is more efficient and is equipped with data and analytics to drive strategic decision‑making. In the future, Cognita plans to expand their use of ServiceNow with problem resolution, asset management and change management for both IT and facilities.