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Craft Brew Alliance

Besides creating delicious beer, Craft Brew Alliance (CBA) was not unlike any other business. They had an urgent need to modernize their help desk with an ITSM solution that came ITIL‑ready. ServiceNow was the answer. In less than two months, they went live with incident and asset management.

CBA's IT team now operates with greater team collaboration, transparency, and efficiency. Utilizing problem management, executives have immediate visibility into information they care about and are armed with metrics and data to make strategic decisions. CBA’s vision is to provide mobile‑ready self service to all employees through a single portal, including IT, facilities, and HR services.