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Clydesdale and Yorkshire Bank Group

CYBG is the owner of Clydesdale Bank, Yorkshire Bank, Virgin Money and the new digital only bank, B with 12,000 employees across the UK.

Using ServiceNow’s ITSM platform and through its digital transformation project, employees are now able to self‑serve IT helpdesk requests without having to pick up the phone. 

After just four months, substantial savings in man hours have been made across password resets, reporting and implementing change requests,  resulting in cost savings and increased staff efficiency.

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