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DP World Australia

DP World Australia provides container terminal stevedoring services in four terminals around Australia and operates two joint venture businesses. To transform IT service delivery, DP World Australia needed visibility over the IT team workload. The business chose ServiceNow to deploy a scalable, highly functional service management system, a single system of record to capture IT business as usual and measure success. With structure and repeatable processes implemented, DP World Australia now has visibility and understanding of current IT workloads and productivity to inform measurable service capabilities, in particular SLAs and benchmarks to best meet the wider business needs.