ElectraNet is a specialist in electricity transmission and provides energy and infrastructure solutions across Australia. The ElectaNet team was looking to replace their IT software with a solution with these three key factors‑ no need to maintain applications and infrastructure, ITIL processes embedded ‘out of the box’ and an intuitive, easy‑to‑use interface. 3 months later, ServiceNow was implemented. 700 external users and 300 internal are enabled with a portal. Steve Surm, IT Service Delivery Manager says, “Overall, we’re receiving more IT service management requests through the portal. Email requests, which involve a more laborious and time‑consuming process, are trending downwards.” With their success in IT, ElectraNet is look at ways to improve prioritization and visibility across the business.

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