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HonorHealth uses the Now Platform
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HonorHealth delivers rapid consumer access to COVID-19 symptom checker

4

Days to design and launch symptom checker

3 person

Consumers checking symptoms daily

90%

Deflection of calls to virtual agents




HonorHealth’s nurse line was overwhelmed with phone calls from consumers inquiring about COVID-19. 

Within 4 days, they built the framework for a symptom checker on the HonorHealth website using Customer Workflow Virtual Agent.

Consumers are now able to access immediate guidance on their condition, chat with an expert, and receive links to the CDC for more information.

The fact that HonorHealth can use ServiceNow tools to deploy consumer-facing services in just hours transforms how it can respond in this crisis.

HonorHealth
Cheshire Datasystems Limited
CUSTOMER
HonorHealth
INDUSTRY
Healthcare and Pharmaceuticals

ServiceNow solutions give us greater agility to respond to the many challenges presented by COVID-19.

Dr. James Whitfill

Chief Transformation Officer

ServiceNow Customer Service Management

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Explore the solution that helps HonorHealth meet the needs of consumers

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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