James Cook

James Cook University provides courses ranging from the arts and creative media to law, medicine, and veterinary science to students across Australia and Singapore. The IT team was relying on an old tool that was not cloud‑based, required heavy customization, and had a poor user‑experience across smart phones and tablets. To improve the team’s performance and requestor satisfaction they turned to ServiceNow. The University now has a single service management platform for IT as well as finance, human resources, and facilities. Teams are empowered to streamline work and no longer have to rely on outdated systems or manual efforts such as Outlook tasks.

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