NEXTDC is Australia’s leading Data‑Centre‑as‑a‑Service provider, bringing innovative data center outsourcing solutions, connectivity services and infrastructure management software to customers across Australia. Before ServiceNow, NEXTDC relied on a range of homegrown and open source tools to perform service management functions. As the company grew, employees relied more and more on email, Excel, and phone calls to get work done resulting in limited or no reporting capabilities and siloed business units. Now, NEXTDC has a service management solution that enables them to fulfill their customer‑first strategy. A few of the benefits include a simple and intuitive user experience, streamlined workflows, and real‑time reporting.